Make sure you have the following in front of you to order a pair of well-fitted glasses accurate to your prescription (Rx):

1. A copy of your glasses prescription, no more than 2 years old.
2. Your pupillary distance (PD) should be written on the prescription. If not, please use our PD Measurement Tool.
3. (Optional) A pair of glasses/sunglasses that already fit you well. Note the set of 3 numbers located on the temple (arm) or nose bridge of the frame.

This is what a typical glasses Rx looks like:

• Sphere (SPH): +'ve value indicates hyperopia (farsightedness), -'ve indicates myopia (nearsightedness)
• Cylinder (CYL): having a value here indicates the presence of astigmatism. It can be written with + or -. - is usually written by an optometrist, whereas + is usually written by an ophthalmologist. They both mean the same thing.
• Axis: having a value here indicates the presence of astigmatism. Please note that 000 = 180 (they mean the same thing)
• Both CYL and AXIS are needed together (cannot have one without the other!)
• Add: This provides magnifying power for reading, progressive, and bifocal lenses. You will have the same number for both eyes.
• PD: Pupillary Distance

Our Rx lab can process any single-vision Rx (which includes normal glasses for farsightedness/nearsightedness and readers) that fits in the following ranges: SPH -10.00 to +10.00, CYL 0.00 to -6.00

Sometimes, your glasses prescription may not include your pupillary distance (PD), the distance between the centres of your pupils in millimetres. Your PD is absolutely mandatory when installing your prescription lenses for proper clarity and focus. If your PD isn't written on your prescription, it may be due to one of two reasons:

1. Your prescription is for contact lenses.

   If this is the case, you'll see a contact lens brand on your prescription. The prescription here won't work for glasses, so you should go to your optometrist and request one. Alternatively, you can take an online eye exam on Opternative (not affiliated) from the comfort of your home.

2. Your optometrist/optician didn't give you one.

   Optometrists usually omit the PD if they assume you're buying glasses from their shop. In this case, you can save the trip back and simply measure yours using the instructions above.

All glasses are made to order (with the exception of frame-only options). The total delivery time is calculated as follows:

TOTAL DELIVERY TIME = Processing time (3-4 business days) + Shipping time (10-15 working days)

Processing includes the time needed to craft your prescription lenses, mount them onto your chosen frame and pack your order. Shipping is the time required for your chosen shipping method to deliver your order.

*10-15 business days refers to regular shipping (free over $65). "Business days" excludes public holidays and weekends.

Because we want you to love your eyewear, EyeCandys offers a 30-day no-questions-asked return policy on all regular-priced items starting from your delivery date. If you're looking for an exchange, hit us up on Live Chat, where we will walk you through finding the best frame for your fit, style and prescription.

We accept returns and exchanges for eyewear frames and sunglasses. You may request for the refund back to your credit card or as store credit.

Unfortunately, we cannot accept returns/exchanges for prescription lenses due to their customized nature. Refunds will exclude the lens retail cost, plus the manufacturer installation cost ($13/pair), plus any additional lens-related upgrades (e.g. blue block).

EyeCandys must be contacted within 30 days of the posted delivery date documented on the online postal service or courier tracking system. Return shipping reimbursement is currently unavailable.

Returned items must be in original, unused, undamaged (resellable) condition, including tags, booklets, labels, stickers, and any other packaging materials intact.

The customer is responsible for the shipping fees back to EyeCandys. Please use whatever shipping method you prefer. We strongly recommend adding delivery and/or signature confirmation to prevent lost packages. It is the customer's responsibility to track and research any package shipped back to us.

Upon receiving your returned items and verifying that they are in resellable condition, the refund or exchange will be processed within 5 business days.

Under no circumstances can damaged items be refunded or exchanged. In the event that a damaged item is returned to us, the customer is required to pay any shipping fees for sending the item back to them.

For exchanges, the customer will be invoiced for regular shipping fees ($5 for standard shipping, courier shipping at calculated rate) and any other price differential incurred. Exchanged items will undergo the above Processing and Transit times.

Sale and clearance items are final-sale and we will not be able to issue refunds or exchanges for them.

Yes, since prescription eyeglasses are considered a medical expense, you can use your flexible spending (FSA) or health savings accounts (HSA) dollars at EyeCandys.

Prescription eyeglasses (including readers), prescription lenses, and prescription sunglasses are covered. FSA and HSA funds can be used regardless of whether you have vision insurance.

There is no limit on how many pairs of prescription glasses you can purchase with FSA/HSA dollars. You just need to know how much you have in fund savings.

HSA funds are accrued throughout the calendar year, with contributions from individuals (up to $3300/year) and sometimes employers, like with a 401(k). You need to be enrolled in a high-deductible plan (minimum $1250) to be eligible for an HSA.

You can use your FSA/HSA funds to purchase prescription glasses. If you have an FSA or HSA debit card, use it to check out, just like you would with a regular credit card. This saves you the hassle of having to submit a reimbursement form to your insurance provider.

If you don't have a FSA/HSA debit card, simply check out with a regular credit card, print out the order confirmation and submit it it to your FSA/HSA provider. Usually, you wll be required to submit a reimbursement form along with the itemized receipt (which is the order confirmation email).