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Our COVID-19 Update - Updated 26 AUG

Our COVID-19 Update - Updated 26 AUG

Addressing COVID-19

Updated 26/08/2020 20:21 HKT

Photo by mali maeder from Pexels

To our amazing customers who've stuck with us through thick and thin:

We know you're probably sick (no pun intended) of hearing about COVID-19 and having your life disrupted in myriad ways. However, we wanted to reach out to you and offer you some clarity during this time of uncertainty.

Rest assured that our warehouse operations are mostly business as usual. We're maintaining safe and healthy service so that we can serve your vision needs as much as we can.

  • Our ecommerce site and customer service are running as usual. Our CS team has always worked remote, so recent work-from-home policy implementation has little impact on us. You can contact us on via helpdesk.
  • Shipping times have been affected. As of 21/07/2020, you can expect a delay of 5-10 working days for all locations (with processing time taking up to 5 working days) for standard shipping (Hong Kong Post [E-Express]/Korea Post [K-Packet]/Quantium/SF Express/Direct Link), due to a substantial reduction in flight frequencies and changes in overseas postal administration policies. Additionally, delivery to the certain countries been suspended until further notice. Please refer to the below list.
  • DHL 3-Day Delivery is not delayed. To facilitate more timely and trackable deliveries, as of 26/04/2020, we are offering free & heavily discounted DHL service to all US, Canada, Australia, New Zealand, Europe and East Asia destinations. We highly recommend all customers to choose this option.
  • As of 28/05/2020, we are offering SF Express E-Parcel Registered Mail, an economical shipping option for customers who do not mind waiting for their order. As of 06/08/2020, SF Express E-Parcel Registered Mail has been suspended.
  • As of 06/08/2020, E-Express and K-Packet standard shipping have resumed to many locations, including certain East/West-coast US states, Australia and most of Europe. See below estimates on delivery times and costs:
Order Amount SF Express / K-Packet / E-Express / Direct Link (20-30 working days) DHL Express (6-9 working days) ๐Ÿ‘


$1.69 - $8.90

~ $19.95


FREE - $8.90

~ $19.95


FREE - $8.90


Destination Status

All countries except those below



Signature-upon-delivery services suspended. Instead, parcels will be deposited in the addressee's mailbox or a secure location on their premises.






Saudi Arabia
Sri Lanka


  • Our warehouse is handling products in the most feasibly hygienic way. We all wear masks (a norm in Asia), and hand sanitizer and soap and water are readily available at our facilities. Surfaces are also wiped and disinfected several times a day.

We apologize if we are unable to offer you service this time. However, we hope this gives you some reassurance and clarifies your questions. Thank you so much for your understanding and patience. Please remember to follow your national health institute's guidelines for staying safe and healthy. ๐Ÿ™ And also, WASH YOUR HANDS with soap and water as often as possible!

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