What is it?

EyeCandy’s number priority is providing top-notch customer service. As such, we’ve implemented a prescription verification system that is in compliance with the Fairness to Contact Lens Consumer Law (FCLCA).

In order to verify your prescription in the most efficient, convenient way possible, we can use one of two methods:

A) Upload your RX

You provide us with a valid copy (photo or scan) of your prescription, which you can upload either when you place an order or via our HIPAA-compliant form.

Alternatively, you can email this file to rx@eyecandys.com and include your order ID.

B) Submit your doctor's name & phone number (easiest)

You submit your optometrist’s name and phone number, and we'll call them to verify your prescription. This process takes 12 hours. Our initial phone call is meant to inform your optometrist’s office of your provided prescription, so that they can, at their convenience, verify it by calling us. The FCLCA requires that the contact lens vendor (EyeCandys) must wait for at least 8 hours after the call before shipping anything. If the vendor (EyeCandys) does not receive a response from the optometrist within this time frame, the vendor is allowed to process and ship the order.

What if I don't have a contact lens prescription?

We require a valid prescription for every order shipped to the US. If you don't have a copy of it, you can still order from us by calling 1-437-700-9979 and supplying your eye care provider's information and phone number. Alternatively, you can get an online eye exam with a contact lens prescription from the comfort of your own home. The service is offered by Opternative and costs US$40. After you receive the prescription, please send it to us either with the HIPAA-compliant upload form or when you place your order or via email (rx@eyecandys.com).

HOW DO I KNOW IF MY PRESCRIPTION IS VALID?

US law states that your eye prescription is valid for 1-2 years from the date of issue, depending on your eye care provider's state. This period is counted from the date your prescription was issued, which may not necessarily be the date of your eye exam.

How to Read Your Prescription

Looking at your prescription for eyeglasses, you will see two headings labelled

• OD: Latin oculus dexter, meaning “right eye"
• OS: Latin oculus sinister, meaning “left eye”

If you have a heading labelled “OU,” which is Latin for oculus uterque, it pertains to “both eyes.”

Other headings that your eyeglass prescription may have include

• SPH (Sphere): The number indicates the diopter (abbreviated as “D") required to correct your vision. The farther it is from 0, the more vision correction you need. A minus sign (-) in front of the number indicates myopia (i.e. you are nearsightedness). A plus sign (+) in front of the number indicates hyperopia (i.e. you are farsightedness). Here at EyeCandy’s we sell colored contacts that correct only myopia, not hyperopia.
• CYL (Cylinder): This number indicates the diopter required to correct your astigmatism. It can have a minus (-) or plus (+) sign in front of it. The further it is from 0, the more astigmatism you have. If the cell is blank, it means your doctor has determined you don’t have or don’t need to correct your astigmatism.
• Axis: This number ranges from 0 to 180 and shows the orientation of your astigmatism corresponding to the curvature of your eye. Please note that Cylinder and Axis numbers must exist together. Sometimes, the Axis value is separated from the Cylinder value by an “x” (especially in handwritten prescriptions).