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FAQ
What do I need to order glasses?
Make sure you have the following in front of you to order a pair of well-fitted glasses accurate to your prescription (Rx):
- A copy of your glasses prescription, no more than 2 years old.
- Your pupillary distance (PD) should be written on the prescription. If not, please use our PD Measurement Tool.
- (Optional) A pair of glasses/sunglasses that already fit you well. Note the set of 3 numbers located on the temple (arm) or nose bridge of the frame.
What is PD and where do I find mine?
Sometimes, your glasses prescription may not include your pupillary distance (PD), the distance between the centres of your pupils in millimetres. Your PD is absolutely mandatory when installing your prescription lenses for proper clarity and focus. If your PD isn't written on your prescription, it may be due to one of two reasons:
- Your prescription is for contact lenses.
If this is the case, you'll see a contact lens brand on your prescription. The prescription here won't work for glasses, so you should go to your optometrist and request one. Alternatively, you can take an online eye exam on Opternative (not affiliated) from the comfort of your home.
- Your optometrist/optician didn't give you one.
Optometrists usually omit the PD if they assume you're buying glasses from their shop. In this case, you can save the trip back and simply measure yours using the instructions above.
How long do prescription glasses take to ship?
All glasses are made to order (with the exception of frame-only options). The total delivery time is calculated as follows:
TOTAL DELIVERY TIME = Processing time (3-4 business days) + Shipping time (10-15 working days)
Processing includes the time needed to craft your prescription lenses, mount them onto your chosen frame and pack your order. Shipping is the time required for your chosen shipping method to deliver your order.
*10-15 business days refers to regular shipping (free over $65). "Business days" excludes public holidays and weekends.
Are these glasses covered by HSA or FSA?
Yes, since prescription eyeglasses are considered a medical expense, you can use your flexible spending (FSA) or health savings accounts (HSA) dollars at EyeCandys.
Prescription eyeglasses (including readers), prescription lenses, and prescription sunglasses are covered. FSA and HSA funds can be used regardless of whether you have vision insurance.
There is no limit on how many pairs of prescription glasses you can purchase with FSA/HSA dollars. You just need to know how much you have in fund savings.
HSA funds are accrued throughout the calendar year, with contributions from individuals (up to $3300/year) and sometimes employers, like with a 401(k). You need to be enrolled in a high-deductible plan (minimum $1250) to be eligible for an HSA.
You can use your FSA/HSA funds to purchase prescription glasses. If you have an FSA or HSA debit card, use it to check out, just like you would with a regular credit card. This saves you the hassle of having to submit a reimbursement form to your insurance provider.
If you don't have a FSA/HSA debit card, simply check out with a regular credit card, print out the order confirmation and submit it it to your FSA/HSA provider. Usually, you wll be required to submit a reimbursement form along with the itemized receipt (which is the order confirmation email).