Don't love it? Don't worry!
Ordered a product that just doesn’t suit you? EyeCandy’s offer a 30-Day Guarantee on all colored contact lenses from our exclusive brands: EyeCandys & Pink Label
If you have just gotten around to opening a new pair of lenses from the above brands and decide you don’t love them, no need to worry. You can exchange it for a different pair from the same brand or get a refund for the product/s (excluding shipping fees) at your discretion. Please note that Pink Label custom-made toric lenses may be exchanged or refunded solely in the form of store credit.
You don’t need to return them. If you ordered more than one pair from the same brand, we recommend opening just one first to see if they’re right for you. That way, if you don't like it, the rest of your order will still be eligible for a standard return or exchange.
While our 30-Day Guarantee applies to only one pair from one of the above brands, we can reship the remainder of your order without necessitating a product return when:
- The products themselves are defective
- Incorrect quantity or items were delivered
- You are reasonably dissatisfied with your EyeCandys shopping experience.
Please note: This claim needs to be made within 30 days of receipt of your order. But don’t worry, that’s plenty of time to try out your new product! Just contact us here and let us know the issue. We are always here to help and want to ensure you get a product you love.