Track and Trace
We generally drop-off parcels at the post office 2-4 business days after receiving your payment.
Tracking within Hong Kong
Tracking numbers are then provided 1-3 business days after the parcels have been sent. To track your order, you may use this tracker by our friends at AfterShip:
If your parcel appears to require an "Enquiry Reference Number" or returns a "not found" message: Please note that it may take a few days for the postal system to update their database with the tracking information for the parcels after we despatch them.
Tracking outside Hong Kong
After you see that your item has left Hong Kong, you can use the website of your country's national postal system to track your item:
Europe & Middle East
- Parcelforce (United Kingdom)
- Posti (Finland)
- La Poste (France)
- Deutsche Post (Germany)
- Correos (Spain)
- Emirates Post (UAE)
Australia & Asia
Note: For the US, Canada, Australia, and the UK, parcels sent by the default Global Registered Airmail are not trackable by USPS/Canada Post/AusPost/Royal Mail after leaving Hong Kong.
Please note that our delivery methods of e-Express and Speedpost (EMS) require a signature upon delivery. This means that if there is no one to sign for the parcel in person when the postman delivers it to your address, it will be sent to a local post office outlet. A notice will be left at your address asking you to pick up the parcel at the post office.
We are not responsible if you fail to pick up your parcel at the post office and it is returned to us because of this reason. After the tracking number is provided, you are responsible for tracking your shipment using the websites provided above.