Shipping Policy
We ship to most countries, including the USA, Canada, Philippines, Malaysia, Germany, Russia, China, Thailand, Vietnam, United Kingdom, France, Spain, Singapore, Taiwan, Hong Kong, Brazil, Japan, Australia, Italy, Switzerland, Denmark, South Africa, Mexico, Belgium, Egypt, Portugal, Poland and Hungary for FREE on orders above US$65.00.
FREE Express/3-Day Delivery is offered on orders above US$190.00.
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Order Amount
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K-Packet / E-Express (15-30 working days)
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DHL Express (6-9 working days) 👍
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~$17.95 to North America, Australia/New Zealand, East Asia
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We ship from multiple warehouses. Please note that if you order items shipped from more than 1 warehouse, your order may incur duplicate shipping fees (even if it exceeds US$65/US$190 to qualify for the aforementioned free shipping schemes). To avoid this, please order products from a single warehouse.
Shipping fees do not include any duties that your country's customs may impose.
For exact transit times and surcharges, refer to the Shipping Calculator at checkout.
Package Protection by Route
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.
If you added Package Protection at checkout (this is usually a fee of $1-$2 depending on order amount), you can file a claim with the Route team here for quick assistance with “in-transit” related issues. Your order will be replaced at no charge, or equivalent compensation will be given in case of item unavailability.
Returns Policy
Please note that items on sale or purchased with a coupon code are final sale and cannot be returned or exchanged.
Items in original condition (unopened, unmarked and unused) can be returned for a partial refund.
- You may request the refund to be issued to the original credit card used or as store credit.
- Returns are subject to a flat $8 restocking fee.
- EyeCandy's must be contacted within 10 working days of the posted delivery date documented on the online postal service or courier tracking system.
- Return shipping reimbursement is currently unavailable. Reimbursement for original shipping fees (both Hong Kong Post and other couriers) is unavailable.
- Returned items must be in original, unopened condition, including tags, booklets, labels, stickers and any other packaging materials. Contact lenses stored in vials must have the seals intact and unbroken.
- The customer is responsible for the shipping fees back to EyeCandy's. Please ship whatever shipping method you prefer. EyeCandy's strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as EyeCandy's is not responsible for any packages lost in the mail. It is the customer's responsibility to research any lost package shipped back to EyeCandy's that may have been lost in the mail stream.
- Please contact us with your order ID for the return address.
- Upon receiving your returned ordered and checking the items are in returnable condition, the refund/store credit will be issued within 14 working days. For exchanges, the customer will be invoiced for regular shipping fees (US$10 for standard shipping, courier shipping at calculated rate) and any other price differential incurred. Exchanged items will be despatched 5 business days of receiving payment. Store credit must be used at the time of purchase and may not be applied towards an existing/previous order.
Under no circumstances can items with opened packaging be returned for a refund or exchange.
Full Shipping & Returns Policy can be found on our Customer Service page
