< US$75
For returned orders
We ship to most countries, including the USA, Canada, United Kingdom, Australia, Germany, Philippines, Malaysia, Russia, China, Thailand, Vietnam, Indonesia, France, Singapore, Taiwan, Hong Kong, Brazil, Japan, Italy, Switzerland, Denmark, South Africa, Mexico, Belgium, Egypt, Portugal, Poland, Hungary, New Zealand and India for FREE on orders above US$75 (approx $75.00 in your geo-detected currency).
USA Customers: All orders placed after 26/08/2025 shipped by K-Packet/X-Route to the USA will have no additional import charges upon delivery.
All orders require a processing time of 2-4 business days before they are shipped out. It's important to be aware that this processing time does not apply to products eligible for 24-hour shipping or those which may need additional processing time, such as toric lenses or backordered items.
FREE Express/3-Day Delivery is offered on orders above US$190 (approx $190.00 in your detected currency) to indicated countries except for the USA (excludes items from brands Acuvue, Clalen, Bausch & Lomb, Alcon and Freshlook)
| Order Amount | K-Packet / E-Express (15-20 working days) | EMS/DHL/UPS (4-7 working days) 👍 |
|
|
~ $1.99 - $16 |
~$26-$34 |
|
US$75-$190 |
FREE |
~$26 to North America, Australia/New Zealand, Asia |
|
US$190 |
FREE |
FREE (excludes US addresses and items from brands Acuvue, Clalen, Bausch & Lomb, Alcon, Freshlook, Neoism) |
We ship from multiple warehouses. Please note that if you order items shipped from more than 1 warehouse, your order may incur duplicate shipping fees (even if it exceeds US$75/US$190 to qualify for the aforementioned free shipping schemes). To avoid this, please order products from a single warehouse.
Shipping fees do not include any duties that your country's customs may impose.
For exact transit times and surcharges, refer to the Shipping Calculator at checkout.
Package Protection by Route
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. If you added Package Protection at checkout (this is usually a fee of $1-$2 depending on order amount), you can file a claim with the Route team here for quick assistance with “in-transit” related issues. Your order will be replaced at no charge, or equivalent compensation will be given in case of item unavailability.
Returns Policy
Please note that items on sale or purchased with a coupon code are final sale and cannot be returned or exchanged.
Items in original condition (unopened, unmarked and unused) can be returned for a partial refund.
- You may request the refund to be issued to the original credit card used or as store credit.
- Returns are subject to a flat $8 restocking fee.
- EyeCandys must be contacted within 10 working days of the posted delivery date documented on the online postal service or courier tracking system.
- Return shipping reimbursement is currently unavailable. Reimbursement for original shipping fees (both postal service and other couriers) is unavailable.
- Returned items must be in original, unopened condition, including tags, booklets, labels, stickers and any other packaging materials. Contact lenses stored in vials must have the seals intact and unbroken.
- The customer is responsible for the shipping fees back to EyeCandys. Please ship whatever shipping method you prefer. EyeCandys strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as EyeCandys is not responsible for any packages lost in the mail. It is the customer's responsibility to research any lost package shipped back to EyeCandys that may have been lost in the mail stream.
- Please contact us with your order ID for the return address.
- Upon receiving your returned ordered and checking the items are in returnable condition, the refund/store credit will be issued within 14 working days. For exchanges, the customer will be invoiced for regular shipping fees (US$10 for standard shipping, courier shipping at calculated rate) and any other price differential incurred. Exchanged items will be despatched 5 business days of receiving payment. Store credit must be used at the time of purchase and may not be applied towards an existing/previous order.
Under no circumstances can items with opened packaging be returned for a refund or exchange.
Full Shipping & Returns Policy can be found on our Customer Service page
Bought a product that isn't hitting the spot? We at EyeCandys are all about ensuring your happiness. That's why we're offering a 30-Day Guarantee on all colored contact lenses from our exclusive brands: EyeCandys & Pink Label.
If you have just gotten around to opening a new pair of lenses from the above brands and decide you don’t love them, no need to worry. You can exchange it for a different pair from the same brand or get a refund for the product/s (excluding shipping fees) at your discretion. Please note that Pink Label custom-made toric lenses may be exchanged or refunded solely in the form of store credit. You don’t need to return them.
To qualify for the 30-Day Guarantee, the items in question must be
- The first time you have purchased, since this program is designed for new customers who have never tried EyeCandys before and
- Products must be from brand EyeCandys or Pink Label and
- Products must be color contact lenses
- Products must be regular-priced (not promotional or gift with purchase)
If you ordered more than one pair from the same brand, we recommend opening just one first to see if they’re right for you. That way, if you don't like it, the rest of your order will still be eligible for a standard return or exchange. While our 30-Day Try-On Guarantee applies to only one pair from one of the above brands, we can reship the remainder of your order without necessitating a product return when:
- The products themselves are defective
- Incorrect quantity or items were delivered
- You are reasonably dissatisfied with your EyeCandys shopping experience.
Please note: This claim needs to be made within 30 days of receipt. But don’t worry, that’s plenty of time to try out your new product! Just contact us here and let us know the issue. We are always here to help and want to ensure you get a product you love.
For returned orders
We ship to most countries, including the USA, Canada, United Kingdom, Australia, Germany, Philippines, Malaysia, Russia, China, Thailand, Vietnam, Indonesia, France, Singapore, Taiwan, Hong Kong, Brazil, Japan, Italy, Switzerland, Denmark, South Africa, Mexico, Belgium, Egypt, Portugal, Poland, Hungary, New Zealand and India for FREE on orders above US$75 (approx $75.00 in your geo-detected currency).
USA Customers: All orders placed after 26/08/2025 shipped by K-Packet/X-Route to the USA will have no additional import charges upon delivery.
All orders require a processing time of 2-4 business days before they are shipped out. It's important to be aware that this processing time does not apply to products eligible for 24-hour shipping or those which may need additional processing time, such as toric lenses or backordered items.
FREE Express/3-Day Delivery is offered on orders above US$190 (approx $190.00 in your detected currency) to indicated countries except for the USA (excludes items from brands Acuvue, Clalen, Bausch & Lomb, Alcon and Freshlook)
| Order Amount | K-Packet / E-Express (15-20 working days) | EMS/DHL/UPS (4-7 working days) 👍 |
|
< US$75 |
~ $1.99 - $16 |
~$26-$34 |
|
US$75-$190 |
FREE |
~$26 to North America, Australia/New Zealand, Asia |
|
US$190 |
FREE |
FREE (excludes US addresses and items from brands Acuvue, Clalen, Bausch & Lomb, Alcon, Freshlook, Neoism) |
We ship from multiple warehouses. Please note that if you order items shipped from more than 1 warehouse, your order may incur duplicate shipping fees (even if it exceeds US$75/US$190 to qualify for the aforementioned free shipping schemes). To avoid this, please order products from a single warehouse.
Shipping fees do not include any duties that your country's customs may impose.
For exact transit times and surcharges, refer to the Shipping Calculator at checkout.
Package Protection by Route
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. If you added Package Protection at checkout (this is usually a fee of $1-$2 depending on order amount), you can file a claim with the Route team here for quick assistance with “in-transit” related issues. Your order will be replaced at no charge, or equivalent compensation will be given in case of item unavailability.
Returns Policy
Please note that items on sale or purchased with a coupon code are final sale and cannot be returned or exchanged.
Items in original condition (unopened, unmarked and unused) can be returned for a partial refund.
- You may request the refund to be issued to the original credit card used or as store credit.
- Returns are subject to a flat $8 restocking fee.
- EyeCandys must be contacted within 10 working days of the posted delivery date documented on the online postal service or courier tracking system.
- Return shipping reimbursement is currently unavailable. Reimbursement for original shipping fees (both postal service and other couriers) is unavailable.
- Returned items must be in original, unopened condition, including tags, booklets, labels, stickers and any other packaging materials. Contact lenses stored in vials must have the seals intact and unbroken.
- The customer is responsible for the shipping fees back to EyeCandys. Please ship whatever shipping method you prefer. EyeCandys strongly recommends adding delivery confirmation and/or signature confirmation to all return packages as EyeCandys is not responsible for any packages lost in the mail. It is the customer's responsibility to research any lost package shipped back to EyeCandys that may have been lost in the mail stream.
- Please contact us with your order ID for the return address.
- Upon receiving your returned ordered and checking the items are in returnable condition, the refund/store credit will be issued within 14 working days. For exchanges, the customer will be invoiced for regular shipping fees (US$10 for standard shipping, courier shipping at calculated rate) and any other price differential incurred. Exchanged items will be despatched 5 business days of receiving payment. Store credit must be used at the time of purchase and may not be applied towards an existing/previous order.
Under no circumstances can items with opened packaging be returned for a refund or exchange.
Full Shipping & Returns Policy can be found on our Customer Service page
Bought a product that isn't hitting the spot? We at EyeCandys are all about ensuring your happiness. That's why we're offering a 30-Day Guarantee on all colored contact lenses from our exclusive brands: EyeCandys & Pink Label.
If you have just gotten around to opening a new pair of lenses from the above brands and decide you don’t love them, no need to worry. You can exchange it for a different pair from the same brand or get a refund for the product/s (excluding shipping fees) at your discretion. Please note that Pink Label custom-made toric lenses may be exchanged or refunded solely in the form of store credit. You don’t need to return them.
To qualify for the 30-Day Guarantee, the items in question must be
- The first time you have purchased, since this program is designed for new customers who have never tried EyeCandys before and
- Products must be from brand EyeCandys or Pink Label and
- Products must be color contact lenses
- Products must be regular-priced (not promotional or gift with purchase)
If you ordered more than one pair from the same brand, we recommend opening just one first to see if they’re right for you. That way, if you don't like it, the rest of your order will still be eligible for a standard return or exchange. While our 30-Day Try-On Guarantee applies to only one pair from one of the above brands, we can reship the remainder of your order without necessitating a product return when:
- The products themselves are defective
- Incorrect quantity or items were delivered
- You are reasonably dissatisfied with your EyeCandys shopping experience.
Please note: This claim needs to be made within 30 days of receipt. But don’t worry, that’s plenty of time to try out your new product! Just contact us here and let us know the issue. We are always here to help and want to ensure you get a product you love.
Why Choose Us?
All-Day Comfort
Non-ionic hydrogels repel impurities, keeping your lenses feeling fresh and breathable for longer
Latest Lens Technology
Thin lenses are specially shaped to maximize oxygen and tear circulation, while sandwiching the dye safely inside
Defect Warranty
EyeCandys will gladly replace any lenses with manufacturer defects upon delivery (e.g. torn whilst in packaging)
Globally Safety Certified
Lenses are made in Korea (not China) in facilities approved by health authorities, like the KFDA, CE/ISO & more
C
Christina M. (Canada) Ee
Excellent and speedy service! Thank you!
Not sure what colour suits you?
Take our Quiz to find your perfect color contact lens match in just 40 seconds.
Order by 12/18 for Holiday delivery (Express shipping)